Shipping Policy

Thank you for shopping with GlacierPaw!

We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

• Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Shipping Times

Estimated delivery times:

• Canada: 5–12 business days

• United States: 6–15 business days

• International: 7–20 business days

Please note that these are estimated delivery times and may vary due to weather, customs, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may also offer free shipping on qualifying orders during promotional periods.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take 24–48 hours to update after shipment.

Delays

While we do our best to deliver your order on time, delays can occasionally occur due to shipping carriers, customs inspections, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update the address before your order is shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: zentraluxe7@gmail.com

We aim to respond to all inquiries within 24–48 business hours.